Grievance Redressal Policy
We believe investor service is a vital element for sustained business growth and therefore investor satisfaction remains our primary objective.
Key Principles-
Investors will be treated fairly at all times.
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Complaints will be handled courteously and promptly.
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Queries and complaints will be resolved efficiently.
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Transparent communication will be maintained.
Complaint Resolution Process
1
Submit Your Query
Clients may raise queries or complaints via email, phone call or written communication.
2
Review & Investigation
Our support team reviews the complaint and initiates resolution procedures.
3
Response To Investor
Clients can expect a response within the defined turnaround period.
4
Escalation To SEBI
If not satisfied, investors may lodge complaints through SCORES portal.
5
ODR Mechanism
Investors may initiate dispute resolution through the ODR platform if required.
Grievance Officer Details
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Name : [Compliance Officer Name]
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Email : support@finocia.com
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Phone : +91 98765 43210
SEBI Investor Grievance Links
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SEBI SCORES:
https://scores.sebi.gov.in
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SEBI ODR Portal:
https://smartodr.in
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SEBI Toll-Free Number:
1800 22 7575 / 1800 266 7575
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SEBI Office Address:
Contact SEBI
Investor Protection Against Fraud & Impersonation
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Pay Research Analyst fees only to the official bank account of Think Up Research.
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Always communicate through our officially registered email IDs and contact numbers.
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Do not transfer money to any personal bank account claiming to represent Think Up Research.
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Verify our SEBI Registration Number before making any payment.
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For investor awareness, visit the official SEBI website regularly.